Telephone Freephone 0800 999 2066

"Compassionate, professional and 
supportive canine behaviour specialists"

Dean Hart Associates Ltd.,  Canine Behaviour Specialists

What does a behavioural consultation involve?

1. Referral & Client History.
After your initial enquiry, you will be sent a full client questionnaire, consent form and a formal referral and clinical history request will be made to your veterinary surgeon. Please note that behaviour consultations are only taken on referral from a veterinary surgeon. It is advisable to speak to your vet before organising any behavioural consultation. If your dog is covered by insurance it is always advisable to check that your policy covers behaviour work. This is not a stipulation for a behavioural consultation but may alleviate any financial worries.
2. The Consultation.  
On completion and return of your questionnaire an appointment will be made for you. Most consultations take between ninety minutes and two hours and where possible all members of the household should be present. Some information sheets will be provided during the consultation but it is advisable that you take some notes during your session to assist you in remembering any pertinent points, so bring a note pad and pen with you (to aid your memory before you receive your full written report) as well as a very high value toy or food treats, you will be advised on this. A range of alternative items to assess your dog’s motivational choice are available at the clinic. If a client questionnaire is not completed then an appointment may not be arranged for you. A home visit will be made if deemed more appropriate for your needs.
Due to the nature of some of the presenting problems, behavioural consultations are carried out either at the clinic, out on location, in your home or a combination will be suggested. Where dog to dog aggression is reported as a problem these consultations are always carried out at the clinic, where we are able to make use of both the consulting room and a safe outdoor area. If aggressive responses are only demonstrated in certain locations the techniques you will be trained will be practised within this safe environment until such time as you and your dog are ready to progress to a public location. Where there are dog to human aggressive problems, such as territorial related aggression or fear based behaviour then the behavioural consultation will most likely be carried out in your home. Safety requirements must be adhered to and will be suggested before the consultation.
Information and initial advice regarding current UK Law and Insurance will be offered and a referral to a specialist Dog Lawyer may be given if your situation is in need of this support.
3. Diagnosis and Practical Support. 
During your consultation you will be guided to why your dog is demonstrating the problem behaviour. Where possible, a diagnosis will be offered and a treatment plan will be suggested. Practical handling techniques will also be demonstrated with suggestions for initial home work prior to receiving the full written report. During this practical session additional equipment requirements may also be suggested and a trial carried out. No equipment is advised or sold to you until it has been tested as appropriate to your dogs needs, where possible. Any suggested supplements may be ordered via the clinic or your vet. Any additional therapies that may assist you will also be discussed.
4. Comprehensive Behaviour Report. 
Following your consultation you will receive a full and comprehensive written report covering details of the consultation with a step by step rehabilitation plan. A letter outlining the report will be sent to the referring vet and a full report is available to them if requested. Any suggested medication will need to be agreed and legally prescribed by your vet and they will be advised of the pharmacological intervention suggested. Your vet centre will then contact you when your prescription is ready if they are in agreement. Dean often works with a homoeopathic Vet and other complimentary therapists and in these cases the above also applies.
5. Rehabilitation Sessions. 
A follow up consultation may be booked and usually we offer three sessions within our behavioural package price, a rehabilitation trainer will be assigned to work with you. The follow up sessions last around 60 minutes each and provide ample opportunity to monitor your progress, and discuss any concerns or additional problems you may be experiencing, further support is always available by telephone or email. It is important to remember that the rehabilitation process can take several months and support is always available for you during this time.

If additional services such as acupuncture, massage, vet nurse assessments or other training such as agility or obedience classes are suggested they will be charged at the current scale of fees available at the time of consultation.